Troubleshooting common issues

Most hiccups clear up with a quick fix. Find your issue below before reaching
out — and if it's not covered, we're only an email away.

 

Can't sign in

 

• Double-check your email and password (passwords are case-sensitive).
• Use Forgot password to reset if you're unsure.
• If 2FA is on, enter the current code from your authenticator, or use a
  recovery code if you've lost your phone. Lost both your email and recovery
  codes? The account can't be recovered — we can only delete it.

 

Email won't verify

 

• The link and code expire after 15 minutes — request a fresh one.
• Only the most recent code works; use the latest email and check spam.
• See Verifying your email address for more.

 

Two-factor code rejected

 

• Make sure your phone's clock updates automatically — TOTP codes are
  time-based.
• See Setting up two-factor authentication.

 

Data isn't syncing

 

• Check your internet connection and try again.
• Pull to refresh, or sign out and back in.
• Changes save locally first, so nothing is lost — they'll sync once you're
  back online.

 

Import didn't work

 

• Confirm your file is a CSV with a header row.
• Match columns to date, description, and amount when prompted.
• Remove blank rows and re-upload.

 

Still stuck?

 

If none of the above helps, tell us what's happening and we'll dig in. Reach out
via budgeto.app/contact or email
[email protected].