Troubleshooting common issues

Most hiccups clear up with a quick fix. Find your issue below before reaching
out - and if it's not covered, we're only an email away.

 

Can't sign in

 

• Double-check your email and password (passwords are case-sensitive).
• Use Forgot password to reset if you're unsure.
• If 2FA is on, enter the current code from your authenticator, or use a
  recovery code if you've lost your phone. Lost both your email and recovery
  codes? The account can't be recovered - we can only delete it.

 

Email won't verify

 

• Verification codes expire after 15 minutes. Requesting a new one replaces
  the previous code; enter the code from the latest email.
• See Verifying your email address for more.

 

Two-factor code rejected

 

• Make sure your phone's clock updates automatically - TOTP codes are
  time-based.
• See Setting up two-factor authentication.

 

Budget changes are not syncing

 

• Check your internet connection and try again.
• Stay signed in and keep this browser's site data. Budgeto queues eligible
  changes locally and retries when the server is reachable, but a queued change
  may need attention if syncing fails.
• If a sync warning appears, use its retry or recovery option. A revision
  conflict pauses the affected change for review; it is not safe to assume that
  the change reached the server.
• Do not sign out, clear browser storage, or uninstall the app while changes
  are pending or a conflict is unresolved. Sign-out clears the local account
  cache, including queued changes.

 

Import didn't work

 

• Check the supported formats and required fields in
  Importing your data.
• If an import reports a save failure, some earlier rows may already have been
  added. Check your entries before retrying the full file.

 

Still stuck?

 

If none of the above helps, tell us what's happening and we'll dig in. Reach out
via budgeto.app/contact or email
[email protected].